1st Line Support Technician, Permanent, Norwich, £16,000 - £22,000 DOE
Location: Norwich
Salary: £16,000 - £22,000
Conditions: 37.5 hrs per week
Reference: R13/1188
Posted on: 19 June 2022

Rthirteen are proud to be supporting a highly renowned technology service provider in their search for a 1st Line Support Technician. The purpose of this role will be to provide 1st Line technical support to a range of customers.

As 1st Line Support you will be provided with a whole host of training on processes, products, and services… so all that is required in return is a customer-focused approach, can-do attitude, a motivation to solve problems, collaboration, and the ability to work as a team. You will be joining a business that has cultivated a supportive, employee focused culture promoting wellbeing and professional development.

Duties to include:

  • Managing 1st line cases from start to resolution.
  • Handling incoming calls from customers & providing guidance on technical problems/queries.
  • Applying strong customer service and ownership skills to deal with customers in professional and efficient manner
  • Keeping customer informed of updates and manage expectation as appropriate
  • Raising cases from emails received.
  • Resolving single user faults/administrative tasks.
  • Visiting customers onsite to provide technical support.
  • Creating and updating internal articles.

You will have/be:

  • Previous experience working in a customer focused environment.
  • GCSE English & Maths, grade C or above.
  • IT/Computing related qualification would be advantageous but not essential.
  • Knowledge of Microsoft Operating Systems and Applications.
  • Customer focused with a friendly demeanour.
  • Excellent written and spoken communication skills
  • Extreme professionalism and personal presentation
  • The ability to work on own initiative and be flexible.
  • Able to work efficiently and accurately.
  • A keen interest in IT & Technology with a willingness to further develop knowledge in this area.
  • A full, UK driving license and be prepared to travel to customers on-site

This is a full time, permanent role working Monday to Friday. The offered salary for this position is £16,000 - £22,000 dependant on experience. A comprehensive benefits package is offered including 28 days holiday plus bank holidays (increasing after time served), contributory pension, subsidised gym membership, referral scheme bonus, private medical insurance, life cover & long service bonuses.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Daniel Sheffield – Delivery Consultant at rthirteen recruitment.

About rthirteen:

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Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.

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