Claims Handler, Permanent, Norwich City Centre, £18,000 - £21,000 DOE
Location: Norwich
Salary: £18,000 - £21,000
Conditions: 37.5 hrs per week
Reference: R13/1283
Posted on: 2 June 2022

Rthirteen are currently supported a leading business in their search for a Claims Handler to join their team in Norwich. Within this role you will be delivering a high quality, efficient claims service to valued customers whilst helping to deliver business goals.

The successful candidate will have previous experience of working within a customer-focussed environment and will demonstrate a strong commitment to customer service as well as an eagerness to learn. You’ll also need to be empathetic and understanding, with a confident telephone manner and attentive listening skills, as well as the ability to work within a fast-paced environment where multi-tasking and prioritisation is key. Additionally, you will be familiar with using a variety of software and systems.

Duties to include:

  • Managing a caseload of customers, communicating via telephone, writing and e-mail.
  • Managing customer claims, involving elements of both customer, third parties and suppliers.
  • Requesting all relevant information surrounding incidents.
  • Working with colleagues, departments, suppliers and third parties to complete full investigations.
  • Using various tools available to establish relevant facts.
  • Nominating and instructing solicitors where required.
  • Providing a first-class service, showing empathy, understanding and compassion.
  • Be capable of validating claims against policy information to ensure Indemnity verified.
  • Identifying any potential fraud concerns and raising these where applicable.
  • Gain an in-depth understanding credit hire laws, rules, and protocols.

You will have/be:

  • Previous experience in a similar customer-focused role (ideally within motor insurance)
  • Excellent customer service skills coupled with strong telephone manner.
  • The ability to showcase empathy and understanding.
  • Good influencing and negotiation skills in order to settle claims fairly and promptly.
  • Strong computer literacy skills.
  • Highly organised to co-ordinate and deliver on a variety of actions concurrently.
  • A real team player, with a passion to learn and develop.

This is a full time, permanent role. The offered salary for this position is £18,000 - £21,000 dependant on experience. Benefits offered include pension, group income protection, health scheme, life assurance plus optional benefits.

How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Recruitment Specialist at rthirteen recruitment.

About rthirteen:
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Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.

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