2nd Line Support Analyst, Permanent, Norwich, £20,000 - £23,500 DOE
Location: Norwich
Salary: £20,000 - £23,500
Conditions: 37.5 hrs per week
Reference: R13/1329
Posted on: 23 May 2022

Rthirteen have a great opportunity for an individual with strong customer service experience and a background in financial services to join a growing business in Norwich. They are currently looking for a 2nd Line Support Analyst to provide 1st class support to system users.

For this role you do not need to be an IT expert (as training will be provided) but you will need to have good computer skills & knowledge of Office 365 alongside a willingness to learn & expand your skills. There are fantastic progression pathways available to individuals who want to grow and develop with the business.

Duties to include:

  • Providing software support & guidance to customers via phone, email & remote support.
  • Accurately diagnosing reported issues and proactively solving them.
  • Logging, managing, categorising and prioritising tickets from the monitoring system.
  • Reporting and tracking faults.
  • Providing online training to customers.
  • Ensuring accurate documentation where necessary and ensuring business standards are adhered to.

You will have/be:

  • Proven customer service experience.
  • Previous experience in financial services with working knowledge of finance software.
  • Excellent communication skills, both written & verbal with the ability to empathise with customers.
  • Highly organised with the ability to effectively prioritise workload and adapt to changing needs.
  • The ability to maintain confidentiality when handling sensitive data.
  • A natural problem solver, who can proactively identify and get to the root of issues.
  • Excellent computer skills and knowledge of Office 365 (experience of Dynamics 365 would be highly desirable).

This is a full-time, permanent role working from offices based in Norwich city centre. This is a hybrid role working 3 days from home & 2 days in the office with working hours of 9:00am-5:30pm. The offered salary for this role is £20,000 - £23,500 depending on experience.

How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Recruitment Specialist at rthirteen recruitment.

About rthirteen:
Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.

Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details and contact you with any other forthcoming opportunities which we feel may be appropriate.

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